Hello!

I am

Luigi Ferronatto

Solutions Advocate at Blip | Full Stack Developer | UX/UI Designer

I turn ideas into impactful solutions, blending technology and design.

About Me

Yes, there's a Luigi outside Italy! And he's Brazilian.

I'm Luigi Ferronatto, a passionate developer blending technology and creativity.

Born and raised in São Borja, RS, I combine my Brazilian roots with a global perspective to create solutions that matter.

As a Solutions Advocate at Blip, I specialize in simplifying complex tech for diverse audiences. My personal projects include developing custom Google Chrome extensions and exploring AI-driven innovation.

I'm always open to collaborations—let's create something amazing together!

Connect on LinkedIn or email me at luigi_ferronatto@hotmail.com.

Experience

Technical Support Analyst

CosmoBots (2022 - 2024)

Provided top-tier technical support focusing on complex problem analysis, technical documentation, and process optimization for clients. Impact: Increased first-call resolution rate by 30% through standardized processes and cross-training initiatives.
System Analyst (Mid-Level)

CosmoBots (2022 - 2024)

Developed scalable chatbots using advanced NLP technologies and integrated APIs to streamline data flows. Notable Project: Led the deployment of a 24/7 chatbot for a pharmaceutical network, reducing operational costs by 40%.
Solutions Advocate

Blip (2024 - Present)

Acts as a vital link between commercial and technical teams, ensuring solutions are presented in a clear, strategic, and innovative manner. Innovations: Developed the Blip Loopio Helper, a Chrome extension automating RFP and RFI processes. Results: Directly contributed to closing strategic contracts and showcased Blip's technical potential in smart contact solutions.